GUNT Technology Limited Customer Privacy Notice

Registered name: GUNT Technology Limited

This privacy notice tells you what to expect us to do with your personal information, and is divided into the following categories:

• Our Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• Cookies
• Other Websites
• How to complain

Post: Unit 3, Glenmore Business Park, Colebrook Way, ANDOVER, Hampshire, SP10 3GL

Email: marketing@gunt-technology.co.uk

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Using aggregated data to generate insights about user behaviour and trends for statistical analysis.
• We will track website traffic, analyse user behaviour, and improve the website’s performance.
• Streamlining client interactions, document processing, and communications to improve response times, to provide an efficient service delivery.
• The IP address is regarded as personal data. Temporary storage of the IP address by the system is necessary to enable our website to be transmitted to your browser.
• When you contact us by e-mail or via a contact form, purely for the purpose of providing information, the data you provide (your e-mail address, your name and your telephone number if applicable) will be stored by us in order to answer your questions. The data will be included in our customer care system for this purpose. If a contract is concluded, the data will remain stored in our customer care system within the statutory periods. As an interested party, you can object to this storage at any time. The data will not be processed for any further purposes.
• If you have expressly consented, we will use your e-mail address to send you our newsletter on a regular basis.
• If you have registered with us, we will use your data to manage your account.
• You have the option of requesting price enquiries and technical support directly. The following data will be processed and stored for this purpose: Your email address, title, surname, address including city, country and telephone number of your university/school/company. This and other information is provided voluntarily, but unfortunately we cannot process your enquiry without this data.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Using aggregated data to generate insights about user behaviour and trends for statistical analysis.
• We will track website traffic, analyse user behaviour, and improve the website’s performance.
• The IP address is regarded as personal data. Temporary storage of the IP address by the system is necessary to enable our website to be transmitted to your browser
• When you contact us by e-mail or via a contact form, purely for the purpose of providing information, the data you provide (your e-mail address, your name and your telephone number if applicable) will be stored by us in order to answer your questions. The data will be included in our customer care system for this purpose. If a contract is concluded, the data will remain stored in our customer care system within the statutory periods. As an interested party, you can object to this storage at any time. The data will not be processed for any further purposes.
• If you have expressly consented, we will use your e-mail address to send you our newsletter on a regular basis.
• If you have registered with us, we will use your data to manage your account.
• You have the option of requesting price enquiries and technical support directly. The following data will be processed and stored for this purpose: Your email address, title, surname, address including city, country and telephone number of your university/school/company. This and other information is provided voluntarily, but unfortunately we cannot process your enquiry without this data.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carryout a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

1. Using aggregated data to generate insights about user behaviour and trends for statistical analysis.
2. We will track website traffic, analyse user behaviour, and improve the website’s performance.
3. The IP address is regarded as personal data. Temporary storage of the IP address by the system is necessary to enable our website to be transmitted to your browser.
4. When you contact us by e-mail or via a contact form, purely for the purpose of providing information, the data you provide (your e-mail address, your name and your telephone number if applicable) will be stored by us in order to answer your questions. The data will be included in our customer care system for this purpose. If a contract is concluded, the data will remain stored in our customer care system within the statutory periods. As an interested party, you can object to this storage at any time. The data will not be processed for any further purposes.
5. If you have expressly consented, we will use your e-mail address to send you our newsletter on a regular basis.
6. If you have registered with us, we will use your data to manage your account.
7. You have the option of requesting price enquiries and technical support directly. The following data will be processed and stored for this purpose: Your email address, title, surname, address including city, country and telephone number of your university/school/company. This and other information are provided voluntarily, but unfortunately, we cannot process your enquiry without this data.

• Directly from you
• Publicly available sources
• Marketing and analytics service providers

GDPR and the ICO require our business to only keep information for as long as it is practical. Therefore, we will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Data processors:

Solo Mailing Services

This data processor does the following activities for us: Send bulk physical mailings to our database.

Act! CRM and AMA

This data processor does the following activities for us: Act! CRM is a customer relationship management (CRM) and marketing automation software platform designed for small and medium-sized businesses. It helps us manage customer interactions, track sales pipelines, and automate marketing efforts.

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: G.U.N.T. Gerätebau GmbH

Category of recipient: Engineering education equipment manufacturer

Country the personal information is sent to: Germany

Organisation name: Google LLC

Category of recipient: The company’s business areas include advertising, analytics, search, platforms and operating systems, and enterprise and hardware products.

Country the personal information is sent to: USA

Organisation name: YouTube

Category of recipient: YouTube is an American online video-sharing platform

Country the personal information is sent to: USA

Organisation name: Act!

Category of recipient: Act! CRM is a customer relationship management (CRM), and marketing automation software platform designed for small and medium-sized businesses, helping them manage customer interactions, track sales pipelines, and automate marketing efforts.

Country the personal information is sent to: USA

How the transfer complies with UK data protection law:

International Data Transfer Agreement (IDTA) and UK International Data Transfer Addendum (UK Addendum) for the EU Commission Standard Contractual Clauses (EU SCCs).

UK Extension to the EU-US Data Privacy Framework” (UK Extension) under Article 45 of the UK General Data Protection Regulation (GDPR).

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR and make sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for the transfers above, please contact us using the contact information provided above.

Hosting

Our website is hosted by ICUK in London. More information about them can be found at: https://www.icuk.net/about-us

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For further information about cookies visit https://ico.org.uk/for-the-public/online/cookies/

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description

cookie name	description	domain
_gat#	Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.	.gunt-technology.co.uk
_gid	Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.	.gunt-technology.co.uk
_ga	Records a particular ID used to come up with data about website usage by the user	.gunt-technology.co.uk
_ga_#	Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions	.gunt-technology.co.uk

Our website contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Occasionally, we may include a link to third-party products or services on our website. These third parties have their own privacy policies which we recommend you review.

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page.

Data security

The SSL certificate is provided by Sectigo Limited. It is a “Sectigo RSA Domain Validation Secure Server CA” certificate.

We also use suitable technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction, or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:        

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 1 April 2025